Support

Stuck? Use the contact form, and we'll untangle it.

How do credits work?

You get 2 free patterns on a new install.

Each new pattern uses one credit, and so does Try again on the results screen. If something goes wrong and no pattern comes out, no credit is used. Need more? The in-app store sells packs of 5, 15 and 40 patterns; prices are shown in the app. They're one-time purchases handled by Apple, and the credits never expire.

What happens to my credits on a new phone?

PetitMotif has no accounts: your credits stay with the app on this phone, even if you delete and reinstall it. They don't move to a new phone by themselves. New phone? Write to us and we'll help. Your patterns in My patterns stay on the old phone too.

Why was my word refused?

PetitMotif makes original designs, so we try not to stitch famous characters, logos or artists' styles. It's a best effort: now and then a harmless word gets stopped, and now and then one slips through. No credit is used when a word is refused. Try your own idea instead, désolé!

The pattern looks off. What can I do?

Tap Edit to change colours or single stitches. Tap Try again for a fresh go (it uses one credit), or start over with a simpler word, such as "red apple" rather than "an apple on a table".

Where are my patterns?

In My patterns, on your phone. They aren't synced anywhere, so deleting the app deletes them. Save chart to Photos first if you want to keep a copy.

How do I print a pattern?

Tap Save chart to Photos on the results screen. You get two 1080 × 1080 images: the colour preview, and the chart with the thread list. Print them from the Photos app. Bonne broderie!

Are there free patterns?

Yes. Five come with the app, under Free with PetitMotif. You can open, save and edit them without using a credit.

Which iPhones does it work on?

Any iPhone running iOS 26 or later. There's no iPad version yet.